Your suggestions for August 1 – September 13

Library should be open longer hours on the weekends. (multiple comments)  There are many factors that go into deciding what the Library’s operating hours will be each year, including number of patron visits, ability to provide services and staffing, funding, safety concerns, and the enormous cost (both financial and sustainability/energy related) of operating a building of this size.  The Library analyzes data from the door counters to determine when the building is being used and when it empties out, and we have a good idea of what hours work well for the vast majority of students.  We also know that at times some students would like us to be open later and/or earlier.

The Library’s hours remained the same from about 2003 until 2013.  In 2013, due to a lack of space elsewhere on campus, U-Course was temporarily held in the Library on Friday evenings and Saturday mornings.  This resulted in a temporary increase of 10 open hours per weekend.  In 2014 U-Course relocated elsewhere on campus; without the need to stay open for the U-Course, the Library retained the extra hours as a courtesy to students.  Few students used the Library during those times (especially at 10am on Saturday and Sunday mornings), and it became increasingly difficult to justify the enormous cost of operating a building of this size when it was being used the least.

For the 2016-17 school year, it was decided that the Library would eliminate 9 of the 10 extra  hours that were added in 2014.  In exchange, the entire Library (all four floors) will now be open additional hours the last two weeks of the semester.  This will include staying open until 2am on Sundays-Thursdays.   The entire Library has never been open past midnight before this semester, and we feel that students will appreciate the extra hours as they prepare for exams.

The first floor computer lab & The Grove are operated by IT Support Services, not the Library.  Last year, the computer lab & The Grove were open until 2am most nights. However, University Police and other entities on campus expressed concerns about safety on campus in the middle of the night, not only for student employees who would be required to work those hours, but also for any students who need to leave the Library at 2:00am.  A difficult decision was made to close the lab & The Grove earlier.  The Library, ITSS, and the University Police Department will be having discussions on how we can provide a safe study space, and safe transportation, to allow the computer lab & The Grove to stay open later.

Library Hours for the rest of the semester can be found here.

Thank you for all the work you do for us students!  Signed – A Masters Student who just finished his thesis project.  Thank-you, and congratulations on finishing your thesis!

Better food in the vending machines. (multiple suggestions)  We’ll pass your suggestion on to the vending machine company. Thanks!

More plants in building. (multiple comments)  We agree that plants improve the study environment in several ways and it’s been awhile since we’ve brought new plants into the library.  Thanks for the suggestion!

More iMac or Mac Mini desktop type computers please.  We’ll pass your suggestion on to IT Support Services (ITSS). Thanks!

Free doughnuts. Free pizza. (multiple comments)  The library had over one million visits last, so I’m sure you can understand why it wouldn’t be practical for the library to serve free food.  However, at times we’ve provided cookies and other snacks to students when studying for exams.

All university computers should automatically configure all installed browsers to never save passwords.  We’ll pass your suggestion on to IT Support Services (ITSS). Thanks!

Please clean the computer desks, computers, keyboards and also please replace the headphones and keep extra.  Thanks.  We’ll pass your suggestion on to IT Support Services (ITSS). Thanks!

More tables and chairs; new sofas; more bean bags; more “ball” chairs.  We have been purchasing new furniture as funding allows. When we make our next large furniture purchase, we’ll look into getting additional bean bags and “ball” chairs.  They do seem to be popular!

Install a water bottle refill station.  Good news, three new hydration stations were recently installed in the library.  They’re located near the restrooms on the first, second, and fourth floors.

The computers need new mouse pads and headphones they are a mess and broken.  We’ll pass your suggestion on to IT Support Services (ITSS). Thanks!

Make the printers work. As of this writing, all printers within the library seem to be working correctly.  The printers are tested several times a day but if you ever need immediate assistance with a printer, please contact the ITSS computer lab assistants, at the help desk in the first floor lab.

3rd floor bathrooms: get rid of the sensor lights.  It turned off when I was using the bathroom & it was a scary experience.   Thank-you for letting us know.  We’ll notify Facilities Management & Services.  They can adjust the sensors and the timing so that hopefully this doesn’t happen again.

Have chargers for phones on all floors similar to that on the 4th floor.  We plan on purchasing two additional charging stations in the near future for the other floors.

The women’s bathroom on the 2nd floor has a door (on the handicapped stall) that has long been a problem. We have notified Facilities Management & Services of your comment. Thanks!

For the printers that we can print from on our own (not in 2nd floor copy room) it’d be nice if each printer had their name above so we know we’re printing to the right places.  THANKS!  We’ll pass your suggestion on to IT Support Services (ITSS). Thanks!

PLEASE get a card reader for the print card machines!  Not having $1 bills or a card use ability is very limiting when needing to put $ on my print card.  We’ll pass your suggestion on to IT Support Services (ITSS). Thanks!

Microwave available for students to use. Hot water for tea, cocoa, instant noodles, etc. (multiple comments)  We have received several requests for a small kitchenette somewhere in the library that students could use.  We are looking into the feasibility of this idea.

Noise on 3rd floor. (multiple comments)  Library staff and student employees regularly walk the third floor to ensure a quiet atmosphere, but many times it isn’t obvious that a student or group is being too loud.  The fastest way to inform library is to call or visit the circulation counter in the lobby, 898-6501.

Don’t make it so cold in here!!  Due to the size of the building, it is difficult to maintain consistent temperatures throughout but occasionally certain areas ca become uncomfortably cool or warm.  Please let us know when you experience this and we can pass this information on to Facilities Management & Services.

Fix charging station by 2nd floor stairs; cable is broken or improperly installed and does not charge.  The charging stations are repaired regularly and the broken cables were replaced over the summer.  It does appear as though several cables are again damaged and no longer functioning.  These stations get a lot of daily use and the cables get damaged easily.  We will replace these cables ASAP.

Have a section of a floor dedicated to ethnic studies and hold books up for people to enjoy.  We are planning on creating a multicultural area or room in the near future.  In the meantime, we love your idea! The library recently purchased two mobile display cases which could be used for this purpose.

Wipe down tables; sanitizer wipes; clean labs. (multiple suggestions)  Our student employees and custodians regularly clean the table surfaces, but with the increase in the amount of food consumed in the library recently, it seems like a good idea to wipe the tables down on a more regular basis.

Thanks for the suggestion!

Your suggestions for the week of May 16th, 2016

photo credit: Sean MacEntee

Library Hours—Open 24 hours finals; Don’t close at 11:45pm during finals  We are currently evaluating our operating hours for next year.   There are many factors that go into deciding what our operating hours will be, including building usage, ability to provide services and staffing, funding, safety concerns, and the enormous cost (both financial and sustainability/energy related)  of operating a building of this size.  We have many years of experience operating at different times and have a good idea of what hours work well for the vast majority of students, but we know that at times some students would like us to be open later and/or earlier.  We have explored the option of only keeping the first and second floors open during certain times in the past and unfortunately it is difficult to properly secure the upper areas of the building due to fire codes and elevator access. University Police and other entities on campus have expressed concerns about safety on campus in the middle of the night, not only for student employees who would be required to work those hours, but also for any students who need to leave the library at 3:00 or 4:00am when Campus Connection rides are no longer available.  It was a difficult but necessary decision to eliminate the extra hours this semester, but we will re-evaluate in the future.

Free coffee stations!  We would love to be able provide free coffee or other drinks but it’s just not feasible with the amount of students, staff, faculty, and community members who visit the library.  We had well over one million visits last year! However, we are looking into partnering with the Associated Students to hopefully create a coffee shop or café space inside the library in the future.

Sell stickers with library logo (.50 cents – $1)  This is a great suggestion.  Once we have a library logo, we’ll look into stickers, bags, coffee cups….all sorts of library swag!

Consider making labeled wings or sections of the library with a map.  It is impossible to tell someone where to meet you in the library.  That’s a great idea!  We are currently reviewing our building signage and coming up with ideas to better describe some of our public spaces.  We do have floor maps online (http://www.csuchico.edu/library/maps/index.html) but you’re right, it can be difficult to find someone unless they’re in a room with a name or number.  Rather than just saying, “somewhere on the east side of 4th Floor” we could have creative names for each area, with a unique design theme.  Thanks for the input.

Have chargers compatible for laptops for checkout.  If not returned, they are charged the amount the charger is sold for retail price $10+.  We are looking to expand the types of equipment and wires/cables available for checkout, as soon as next semester.  We’ll certainly consider charging cables.

Please clean the computers & keyboards.  By the time you read this, the library computers and keyboards will likely have been cleaned, as that is always an early summer project for our student employees.  They are cleaned regularly but they do get a bit grimy toward the end of the semester. ITSS has a separate cleaning schedule for the computers in the first and fourth floor labs but they are also busy cleaning this summer.

Can we get Dr. Pepper in the machines next semester?  We’ll pass this suggestion on to our vending machine vendor.

Photo credit:  Sean MacEntee

Your suggestions for the week of May 9th, 2016

suggestionsLibrary Hours – a hot topic, we received several suggestions this week:  Keep at least the 2nd floor open past 11:45 PM. Open up at 7 AM on Saturday’s & Sunday’s. Open for longer hours –to 1AM.  Have the library run for 24 hours DEAD week as in the week everyone should be studying and have assignments due….instead of just Finals week. Better hours the weekend before finals.  Opening at 10 AM is too late.  Closing at 11:30 PM is too early.  Chill and have more hours!  I think the computer lab needs to be open 24 hours for finals week.  Why are not open this semester? 24 hour library, please!  I depend on the library to study! Library should be open later and also allow 2nd floor to stay open to 2 AM or make better use of the 1st floor study room.  Example: couches w/o desks & not enough tables.   

Answer: We are currently evaluating our operating hours for next year.   There are many factors that go into deciding what our operating hours will be, including building usage, ability to provide services and staffing, funding, safety concerns, and the enormous cost (both financial and sustainability/energy related)  of operating a building of this size.  We have many years of experience operating at different times and have a good idea of what hours work well for the vast majority of students, but we know that at times some students would like us to be open later and/or earlier.  We have explored the option of only keeping the first and second floors open during certain times in the past and unfortunately it is difficult to properly secure the upper areas of the building due to fire codes and elevator access.  We have worked toward improving the study spaces on the first floor but we hope to further improve this area by purchasing additional furniture in the near future. University Police and other entities on campus have expressed concerns about safety on campus in the middle of the night, not only for student employees who would be required to work those hours, but also for any students who need to leave the library at 3:00 or 4:00am when Campus Connection rides are no longer available.  It was a difficult but necessary decision to eliminate the extra hours this semester, but we will re-evaluate in the future.

Can you join the Link+ library network?  Great suggestion!  We like LINK+ and how it makes borrowing resources from over 50 other libraries so easy to do.  It costs more money than we have, so we haven’t pursued it at this point.  However, the CSU Libraries (all 23 campuses and the research institute at Moss Landing) have been working on a project that will allow for direct borrowing from any CSU Library.  This project, called the Unified Library Management System (ULMS), is underway and will arrive at Chico State June of 2017.  In the meantime, please use Interlibrary Loan (ILL) services; our ILL staff are experts at obtaining materials from any library in the world that will lend them.

Don’t have charge for Samsung Galaxies.  The vendor that provides our charging stations doesn’t provide the proprietary Samsung cables.  However, standard micro-USB cables are provided on the stations, and these should also charge your device.  We tested several Galaxy phones and the micro-USB worked on them.  Give it a try, and if you find that you still can’t charge your device, please give more information on the model of your phone and we’ll look into purchasing an appropriate cable.

More of the good chairs.  We’re working on replacing all of the vinyl chairs as funding becomes available.  We hope to have all replaced within a couple of years.

Make faster elevators!  The elevators were recently re-programmed to provide faster service.  You may notice that they occasionally idle on a floor, with the doors open.  This is to improve wait times and allow elevators to most efficiently respond to floors when called.

More bean bags. Please!  Thanks for the suggestion.  We’ll consider purchasing additional bean bags in the near future.

Better vending machine options.  We’ll pass your suggestion on to our vending machine supplier.

Cooler A/C it’s so hot. and A/C on the 4th floor.  Due to the size of the building, it is difficult to maintain consistent temperatures throughout but occasionally certain areas ca become uncomfortably cool or warm.  Please let us know when you experience this and we can pass this information on to Facilities Management & Services.

More tables on the 3rd floor.  Most of 3rd Floor is considered a “silent, individual study” area so to discourage group work, we have purposefully limited the number of tables in some areas.  However, we are looking into better furniture options for individual study for those who don’t like using the older, wooden box carrels.

Keep 3rd floor rooms quiet.  Have someone on duty.  While 3rd Floor in general is reserved for silent, individual study, the study rooms on the east side are for group study.  As such, it is not expected that groups remain completely silent.  Unfortunately, the walls are thin and sound travels easily.  If a group is being unusually noisy, please let us know and we will ask them to be quieter.  In the future, we hope build additional study rooms on second floor so that all of third floor can be reserved for individual study.

New headphones in the computer lab on the 4th floor.  Almost all are broken.  Can’t believe you don’t get new ones.  We will pass this suggestion on to I.T.S.S., who manage the computer labs.

More plants on the other floors.  Good idea, thanks for the suggestion.

Your suggestions for the week of May 2, 2016:

Stay open longer!  Good news, the library will be open a few additional hours this weekend—closing at 9:45pm on both Friday and Saturday, May 13 & 14.  The first floor Computer Lab & The Grove will continue to be open until 2am through Finals Week.  We are frequently re-evaluating library hours based on factors such as building usage and late night safety concerns.

New carpet on the 3rd floor, it’s really old!!  We agree that the carpet on the 3rd Floor needs to be replaced and we are working on securing funding for this project.

Change the graphics in the elevators. The photography and artwork featured in the elevators were the work of Chico State students and the plan has been to occasionally rotate them with new slides.  In the near future, we’ll work with the Department of Art and Art History to identify new pieces to feature in the elevators.

Snacks & solo seat please.  Our long term plans include adding a coffee shop/café to the library but in the meantime, some snacks can be purchased in vending machines located on the First Floor (in The Grove) and on the Fourth Floor (near the restrooms).  For individual seating, we do have several dozen study carrels on Third Floor but we hope to replace these soon with newer furniture with integrated power outlets.

Fix the charging stations. Currently, two of the three charging stations are functioning—one is located in The Grove on first floor, and the other is on the Fourth Floor near room 406.  We’ve replaced several cables recently so hopefully one of these stations will meet your needs. The third station, usually located on 2nd Floor at the top of the main lobby stairs, will be back in service within a couple of weeks.  We hope to add at least one additional charging station next semester.

Your Suggestion, Our Answers

Meriam_Library_2May 1, 2016

  1. Please supply a hot water dispenser.  I can’t make tea when the BMU is closed.  We’ve had a few requests for a hot water dispenser and we’re looking into options to provide this soon.
  2. More outlets spread throughout the desks!!  We are replacing tables with “powered” tables as funds become available.  In the last few years, we’ve replaced all of the tables on 4th Floor and nearly half of the tables on 2nd Floor.  Our goal is for nearly every table in the library to have easy access to an outlet.
  3. The table set up on the 2nd floor during finals w/things to help us study or relax was seet & helpful.  Some of us are not around family so it was great to know someone cares.  Thank you for the kind comment. We are so glad that we could bring a little cheer to students during finals. This semester we will again have the De-Stress table set up with coloring pages, candy, stickers, study supplies, and more. Please stop by the table between May 19-20 and 23-26. And remember the librarians are here to help!
  4. Get VGA-HDMI adapters for PCs/laptops other than Apple products. Thank-you for the suggestion.  We’ll consider purchasing a few additional cables/adapters.

April 27, 2016

  1. More silence enforcement on the 3rd floor!!  The library routinely has student employees walking the 3rd Floor and making sure that everyone is following the “silent study” policies.  However, we can’t be everywhere at once and many times we don’t know that there is a noise issue unless someone tells us.  Please inform library staff if you encounter any problems and we’ll be happy to help resolve them
  2. More water stations.  New hydration stations are currently being installed on all floors.  Facilities Management & Services expects the new fountains to be installed and functional before the end of the semester.

 

 Image taken from the CSU Chico Digital Collections — Northeastern California Historical Photograph Collection

Answers to Your Suggestions

suggestion boxThe Library recently installed a few suggestion boxes around the building and your suggestions have been rolling in!  Thank you.  Below are responses to the most recent suggestions.  Please check back here for future responses.

April 21, 2016

  1.  Put a charging station on the 3rd floor!  Please!  We are extremely pleased at how popular the charging stations have become, and we are looking at new products to purchase.  We definitely hope to have a new charging station on 3rd Floor in the very near future.
  2.  More vending machines that actually work. The one on the 4th floor works 50% of the time.  The vending machines in the library are hugely popular and are among the most used machines on campus, if not in all of Chico.  They are re-stocked and maintained regularly and the vendor has advised that the issue has more to do with the amount of use the machines get than with the reliability of the technology.  Library staff regularly call the vendor when issues arrive, but you are welcome to as well, especially if you need to request a refund.  Look for the sticker and phone number on the front of the machine.  Thanks!
  3.  Longer charging cords!  That’s a great idea!  We’ll pass this suggestion on to our charging station vendor, and will ask that they provide longer cables in the future if possible.

April 20, 2016

  1.  Less money on furniture & more on carpet. Please see previous answer about the carpet.  Our primary goal with furniture replacement has been to provide furniture with integrated power outlets, so that students don’t need to leave their study spaces to plug in and charge their devices.  Sometimes it’s easier to fund small furniture purchases than a large project like carpet replacement, but we consider both priorities and are working toward upgrading all facets of the building.
  2. iPhone 5 & 6 charger doesn’t work on the 4th floor.  Both of the iPhone lightning cables have been now been replaced. Thank-you for letting us know!

April 19, 2016

  1. How about new carpet on the 3rd floor? Duct tape really? Aren’t we a Division II college?  How tacky!  The duct tape is equal parts amusing and tacky, we’re with you on that.  Replacing the carpet in several areas, most notably the 3rd Floor, is high on our list of priorities.  We are currently exploring options to fund this and other projects.

April 18, 2016

  1. Update bathrooms & add a filter fountain to load up on water.  We agree that the bathrooms could use a complete renovation and that is certainly in our long range plans.  In the meantime, Facilities Management and Services continues to make small upgrades as funding becomes available, such as the recent installation of touchless towel and soap dispensers in all of the restrooms.  And thanks to an Associated Students Sustainability Fund award, new “hydration stations” to fill up water bottles are about to be installed near the west side restrooms on all floors! Work will begin within the next few days and should be completed by the end of the semester.
  2. Occasional free finger food.  In the past, the library has indeed provided snacks such as cookies and drinks in The Grove during exams.  We love the idea and will consider how we can provide this service again in the future.  Later this semester there will be a “De-stressing” table on the 2nd Floor providing some fun diversions and candy.